FAQs

Practicalities

 

How do I book a class?
- Sign into your online account with us (create one first if you have not already).

- Visit the schedule page and select “Sign Up” next to the class(es) of your choosing.

- If you do not have sufficient credit, you will be prompted to purchase it before making your reservation.

- Purchase credit on our “Prices & Packages” page.
Do I need to buy credit online?
No, you can drop into a class without a reservation and buy a credit with a credit card with the teacher. You only need to buy credit online if you would like to pre-reserve your spot in a class.
Do I need to bring a yoga mat?
Yes. As we rent our spaces we cannot guarantee if there will be any mats available to borrow or not (nor can we attest to the quality of any mats that could be in the room that have been donated or left behind).
How can I purchase a yoga mat or a gift card?
We have an online store where you can purchase yoga mats for 24€ and gift cards! Check it out at here.

Mats can be delivered to our classes taking place at 35 Rue St. Roch, 75001, and at Studio Bleu, 14 Blvd. Poissonnière, 75009 and at 13 Place Etienne Pernet, 75015. Please change email address to help@affordableyoga.com.
Is my credit card secure on your website?
Online payments are processed and all customer details are stored on the Mindbody database and website which are fully SSL accredited and monitored 24/7 for any sign of malicious activity. We use Adyen Payment Solutions to ensure the security of your online purchases. For more information please visit here.
I pre-registered for a class, do I still need to check in with the teacher?
Absolutely!  By pre-registering, you are reserving your place in the class.  Our teachers are paid based on the number of students that actually attend.  The only way we can account for this is if you check in with the teacher personally.  If you do not, your credit will still have been utilized, but the instructor will have been shortchanged!  It's quick, easy, and your way to reciprocate for the practice that you receive in each class.  Plus, it's how we get to know you!
Are the classes in English or French?
Currently most our classes are in English, but most teachers can give French translations if needed and requested at the beginning of the class. We are starting to add bilingual and French classes to our schedule.
Do you have a mobile app?
Yes, and it is free to download! Just search for Affordable Yoga & Fitness on either the Google Play store for Android devices, or the Apple Store here.
Where is my class taking place? I can’t see the address in the booking confirmation email.
Visit our Schedule page for the exact address and room where your class is taking place.
I didn’t receive an email about being moved from waiting list / or class cancellation?
If you opted out of receiving email notifications from us when creating your account, you will not receive these messages from us. To opt back in, please notify help@affordableyoga.com  to get back onto our notification list.

Otherwise, if you never opted out and you are still not seeing messages from us, please update your spam settings and make sure that our messages are not going into your junk folder.
Do you have changing rooms and showers?
The only locations that provide designated changing rooms and showers are 14 Blvd Poissonnière 75009 and 119 Ave. du Général Leclerc 75014. Otherwise, there are restroom spaces where one can change. There are no designated changing areas for outdoor classes in the parks.
Are there lockers?
There are no secure areas in any of our locations for valuables, so we suggest keeping valuables with you in the room. We do not accept responsibility for theft or loss of personal items.
Do I need to book my class in advance?
No, but we suggest doing so as our classes can be pretty busy and it is the only way to secure your spot.
How can I pay for my classes?
Visit our Prices & Packages page and select the type of credit or membership you would like to purchase through our online store. You will need to be logged into your account with us.
What payment methods do you accept?
We accept payment by credit card only, either in advance when pre-registering for a class or in person with the teacher if you choose to drop in. We do not accept cash or check payment (we are paper free!) We do not accept American Express cards.
How long is my drop in class credit valid for?
Drop in credits are valid for one year.
How long is my class pass valid for?
Class passes do not expire!
What if I’m late for a class?
If you are running late for a class, you are still welcome to attend up until 20 minutes past the start time. After that time, we cannot guarantee that we will still have a space available for you and your credit will be considered used. Also, it is at the teacher’s discretion to accept students who arrive after this time or not because they may not deem it safe to do the activity after missing the proper warm up.
How can I book a private class?
Visit our Prices & Packages page here and scroll down to use our online portal to see our private/semi-private class options and book with a teacher whose availability matches yours or your group’s.
How can I cancel a private class?
You can cancel a private class up until 24 hours before the scheduled start time by using the “Early Cancel” feature on your account’s Scheduled Visits.
How can I start a class at my work place?
Please fill out our Corporate Web Form on our Prices & Packages page, and we will send you an email with all of our different corporate options and some questions for you to complete in order to schedule classes at your place of work.

 

 

Technical – Your AY&F Account and Credits

 

Is my credit card secure on your website?
Online payments are processed and all customer details are stored on the Mindbody database and website which are fully SSL accredited and monitored 24/7 for any sign of malicious activity. We use Adyen Payment Solutions to ensure the security of your online purchases. For more information please visit Adyen Payment Solutions.  


*Please Note* Some students may receive a notice about the Affordable Yoga & Fitness site being 'non secured'. This does not relate to your financial security, this is simply the difference between an https: and http: address (which we utilize to list our schedule, teacher bios, class descriptions, etc).  NO CREDIT CARD INFORMATION IS STORED ON THE AY&F WEBSITE. We are vigilant to provide you with the highest security possible. 

Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from our sites allow you to opt out of further mailings. Affordable Yoga and Fitness will never sell trade, rent, exchange or otherwise share your personal information with any other person, company or organisation.
I received a refund as account credit, but I can't see this credit in my account, how do I use it?
To use this credit, please visit Mindbody Online.  Search for Affordable Yoga and log in with the same username and password you use for our website. From there, you will see your credit and can use it just like cash by paying with the “Account” option on the final check out screen.
The credit I purchased is not available for me to use, what does this mean?
There are a few reasons this may be happening. The first is that your purchase may not have been processed for a reason related to your card or a technical glitch on our side. In this case please contact us at help@affordableyoga.com , and we can check for you.  

Or, if you have already signed up for a class using one of your credits, our system will automatically debit that credit even if the class has not yet taken place. Per our cancellation policy, you have until 2 hours before the class start time to “Early Cancel” yourself and receive your credit back.
Dealing with "unpaid" classes
Sometimes, our system may allow you to sign up for a class even if you don’t have credits on your account for the class. To limit this problem, our teachers will do two things if you get to a class and they see that you do not have sufficient credit for their class.

1. They will cancel your reservation and then sign you up again to make sure there are no errors.

2. If the class is still showing as « unpaid » then our teachers will ask you to pay for the class (it will be your choice as to whether you purchase a drop in class or a class pack). Even if you know, or think that you have credits on your account, we ask that you pay for the "unpaid" class you are about to attend or have already attended. Our teachers are paid per head and per the amount of students having paid for their class. The credits you may already have on your account can still be used at a later date (single drop in classes last for 12 months and class packs have no expiration date !).
What does it mean if I am on the waiting list for a class?
We recommend that if you sign up on the waitlist that you consider cancelling that spot prior to 2 hours before the class if you do not think you can attend and do not wish to potentially lose your credit.

If you are unable to attend, please email help@affordableyoga.com and we will assess if it is possible to return your credit back into your account or not. Based on our automated system, you should receive a notification prior to 2 hours before the class starts if you are moved from the waitlist to the main class list. In this case you can still "Early Cancel" your reservation prior to 2 hours before the class if you cannot attend. After the cancellation window has passed, it will only be possible to receive credit back in exceptional circumstances. We recommend that if you sign up on the waitlist that you consider canceling that spot prior to 2 hours before the class if you do not think you can attend and do not wish to potentially lose your credit.  

If you do not get added automatically from the waitlist, but you still show up for the class, you will receive priority over drop-in clients if those from the main list do not show up. However, this still does not guarantee a spot in the class.  

Your account will not be credited from the waitlist. It is only credited if your name is on the main list.
I can't view the schedule via the MindBody Connect App?
This is usually due to an update in the MindBody application that simply needs to be re-loaded onto your computer or smartphone.  After making the update, the schedule should show up as usual allowing your to pre-register and even check in for the class you would like to attend.  If there are ever any additional issues, please send an email to help@affordableyoga.com .

 

 

Policies and Terms & Conditions

 

Terms and Conditions
Information published on this web site is provided for the use of its visitors and you are advised that, although care has been taken to ensure technical and factual accuracy, some errors may occur. No guarantee is given of the accuracy or completeness of information on these pages. Please be aware that Affordable Yoga and Fitness may alter the information on its web site from time to time. Affordable Yoga and Fitness shall have no liability arising from the use by any party of the information on this web site. Affordable Yog and Fitness does not warrant the information on this web site in any way and in particular no warranty is given that the web site or its contents or hypertext links are virus free or uncontaminated. You are advised to make your own virus checks and to implement your own precautions in this respect. Affordable Yoga and Fitness exclude all liability for contamination or damage caused by any virus or electronic transmission.
What are your cancellation and attendance policies?
- If you cannot attend a class you have pre-paid for and reserved you can cancel any time up until 2 hours before the class start, your credit will be returned to your account to use for a future class.

- If you do not cancel or cancel later than 2 hours before the class, your class credit will be counted as used.

- If you are running late, you will be able to join the class up to 20min after its start. After that, the system will count you as 'no show'. In order to keep your place in the case of running late, please notify the teacher before the class starts.

- In cases where class capacity is at its maximum, if you do not cancel and do not notify the teacher of your lateness, your place may be given away.

- This policy applies to all class pass or membership payment schemes.

- If you are an unlimited membership holder, we ask you to treat your class reservations with the same respect as you would if you were booking individual classes. In cases of 2 consecutive 'no shows', your ability to book online may be suspended.

- We have an open policy where we do not restrict anyone to drop by and attend classes even if they did not have a chance to reserve in advance, so everyone is very welcome to come and join us even if it is a last minute decision!

- Drop in visitors will be welcome to join the class on a first come first served basis. If the class is showing as being fully booked in advance, drop in places may still be made available at the beginning of the class if there are late cancellations or no shows.

- Priority is given to clients who have pre-registered for a class over drop-in clients.  

- Class capacity limit will be set at the physical capacity of each room (and shown on our schedule). Priority will be given to those who have pre-paid in advance, however we expect there will always be drop in places available for those who arrive without pre-paying.

- Arriving on time to your class is important for you (your body needs to warm up before practicing), your teacher (they can start on time) and the other students (who may be disturbed by late arrivals).

- For Private classes: all appointments must be cancelled up to 24h before the beginning of your class. No refund will be issued for classes cancelled less than 24h before the start time. Classes cancelled within the early cancellation window will be returned to your account for future use.
Is it possible that Affordable Yoga and Fitness may cancel a class or event?
- Low attendance cancellation policy: classes with 4 or less students will be cancelled 2 hours before the start of the class. An auto-email will be sent out and class credit restored to accounts.

- Outdoor class cancellation policy: if the weather is bad, Affordable Yoga and Fitness may cancel classes 2 or more hours before the start of a class. An auto-email will be sent out and class credit restored to accounts.  Please note that if the weather is bad and we have to cancel a few classes any membership (contract) credits that can not be used will not be refunded.

- If a subsitute teacher cannot be found to teach a class, it may be cancelled 2 hours or more hours before the start of the class. Again, an auto-email will be sent out and class credit restored to accounts.
What is your refund policy?
30 Day Unlimited Classes Introductory Offer is not refundable and not transferable under any circumstances. For other services and packages, refunds are offered in the form of credit into the customer's AY&F account. This credit can be given in form of specific class credit, or general account credit to use to purchase a range of our products and services at your convenience and preference. Refunds back onto credit cards will only be given in exceptional circumstances.
Can I use my credits (or guest pass) to invite friends or family members?
Certainly! You can sign up to a class multiple times using the same account (except in the case of an Unlimited Membership or the 30 day Introduction Offer).  This is basically using one of your pre-paid credits as a gift to a friend.  Your name will then appear on the class list as many times as you sign up.   Please notify the teacher when checking in at the beginning of class that you indeed meant to check in twice so that we ensure it was not a mistake, and so we can meet your guest!If the class is at full capacity and you sign up to the waitlist, you will not be able to sign up twice.
What is your Cancellation Policy for Workshops?
Refunds will be available as Affordable Yoga & Fitness account credit up until 72 hours (or 3 days) before the scheduled workshop. No refunds of any form will be given after this deadline. Cancellation and refund requests may be sent to help@affordableyoga.com.

"Early Cancelling" the workshop yourself 2 hours or more before the start time will not reinstate your credit. You must directly contact Support/Help team to request this action.

Low Attendance Cancellation Policy:

There must be 4 or more participants registered for a workshop 48 hours (or 2 days) before it is scheduled to take place. If not, we will need to cancel the workshop. In this case, you will be notified of the cancellation and you will be refunded in the form of Affordable Yoga & Fitness account credit that can be used towards future workshops, or any of our classes and services.

 

 

Class Related

 

Can I eat before a yoga class (or fitness class)?
We suggest not eating anything 2 hours or less before your class.
What should I wear for a class?
Different classes have different recommendations. So please check your individual class descprition, but as a general rule, for YOGA and BodyART are practiced barefoot,

Ballet barre, Barre au sol, and Pilates – definitely no trainers/athletic shoes, but you have a choice of being barefoot or wear socks if you prefer, and for all of these and its best to wear clothes that doesn’t restrict your movement.

For Zumba, flexible trainers/athletic shoes, or dance shoes,

For bootcamp (both indoor and outdoor) sessions you will need sturdy trainers/athletic shoes that give good support to your foot and grippy surface. For outdoor sessions in autumn, winter and spring, think of wearing several layers rather than one or two warm items, so you can get rid of them and then layer up as you warm up and cool down.
I’m a beginner, which classes shall I chose?
Yoga styles that we recommend for beginners: Hatha Yoga, Yin Yoga, Foundations of Yoga, Gentle Yoga

Fitness classes that we recommend for beginners: Barre au sol, Pilates, BodyART, Nia.
Can I go to a class if I am pregnant?
Of course! Yoga and other low intensity fitness classes such as pilates will provide you and your baby with many health benefits during pregnancy when done with proper modifications. Though if you are new to any activity, we strongly recommend getting approval from your doctor first. We also suggest waiting to attend classes until after the first trimester since it is the most delicate period. Please let the teacher know at the beginning of the class that you are pregnant so he or she can suggest modifications.
I am not flexible - can I do yoga?
Definitely. Modifications will be offered in all classes for different bodies and abilities. And yoga will certainly help increase flexibility with consistent practice over time.
Is anyone too old for yoga?
No way! Yoga is an activity that meets you exactly where you are- be it your age, ability, emotional state, whatever! If you are mindful during your practice, you should be able to find the joy and meet your goals no matter what. It is a practice that is meant to be for life.
Is yoga a religion?
No. Though some people practice for spiritual reasons, many others do not- and reasons for doing yoga are quite personal. We do not impart spiritual views in any of our classes, though we may suggest themes to help you use your yoga in practical ways off your mat and outside of the studio.
Can I go to a class if I have an injury?
Yes, and depending on the injury, yoga and other low impact exercises may help you recover more quickly and maintain your strength. However, we strongly recommend getting approval from your doctor before attending a class. Please also let the teacher know about your injury or health issue before the class begins so he or she can suggest modifications. Please note that our teachers are not medical professionals, and you are ultimately responsible for taking care of yourself during a class, being mindful of your own body’s limitations, and taking breaks if and when needed.
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"I love the multicultural atmosphere that dwells in each of the courses. The teachers all have different styles and skills, and all are really caring people. Taking part in Affordable Yoga and Fitness courses is always a pure moment of well-being." - Louise Frenay